"When my wife and I first met with Susana and the Chango team to initiate our project, my wife said she would like our home to feel like Zen oasis, and I said I wanted a farmhouse. At least I thought that was what we were building … hmm. That is a very difficult needle to thread to say the least, but that is exactly what Susana and her team were able to do. We are thrilled with results and recommend the team without reservation.
It all started with the creative process where we sat down with the team and talked in more detail about how we would like the home to look and feel. They asked about inspirations, colors and accents as well as practical matters related to function and flow. How did we want to use the home? Would we be entertaining family and friends? Did we want common areas and more private spots? Would it be an all-season home or summers only?
After the initial intake Susana and the team went to work creating the vision … which was particularly difficult from my perspective because there was nothing to look at but a hole in the ground. They considered each room independently and then within the broader flow of the home. How do we give each room personality, but not too much personality? Or should we just have fun with particular rooms and not worry about restraint? Restraint will be for someone else. The kids’ rooms are great examples of how the team can create the vision when given full autonomy. It is clear that Susana and the team were meticulous about each and every detail and made each room special, warm and inviting.
Once the vision was created we spent an entire day with the team at their office in Brooklyn looking at furniture, rugs, headboards, lights, ottomans, etc. They had each room organized and a couple of choices per room that would mix well with the overall vision. I thought we may never finish. But they never tired ... always encouraging and offering guidance and a glass of wine when we were late into the today. I could hardly remember what we selected but they took perfect notes and sent us a follow up folio with each piece and room design.
Of course with projects such as this, there are always changes and refinements ... we changed our mind on a particular piece or they found a certain wallpaper was not as durable as expected. This part of the process was an easy flow with honest give and take. They always brought the full knowledge of the team to our project. All parties shared ideas, made suggestions, and worked well together as a team. If my wife or I had a question and they did not have the answer (rare), they were at ease working with vendors and technicians and were always ready to ask tough questions and push back as appropriate. They always had our interest at the forefront of every engagement.
And then the big day!! The installation is done; the moving trucks are gone; 18-months of work is behind us; uncountable numbers of emails have been sent and received; dozens of conference calls are over. It all comes down to this ... Susana and the team meet us at the front door; they are calm and confident ... exhausted for sure, but that good tired when you know you’ve nailed it. We are ecstatic!! We walk each room with the team talking about the colors, the pieces, the accents, the personal photos, the framed pictures ... it’s perfect!! We love it!! As I said that day, it was due to their work that this house became our home. And yes, they threaded that needle ... we have a zen farmhouse. First of it’s kind."
"After interviewing a handful of designers and firms, I met Susana & Josh. I knew immediately that Susana understood the vision for our home, and that they were the team to bring our dream home to life."
"From contracting and design, through installation, Susana and her team were responsive, professional, creative, and so much fun to work with. Having such a creative and thoughtful team of people in your corner, providing you with answers, options, ideas, and insight, made the long and tedious process of waiting and building bearable (our project took almost 2 years!). Susana always offered out-of-the-box suggestions and touches that make our home feel special and different. Chango brought our dream home from design presentations to reality. No question or concern went unanswered, even after the installation and our big reveal. The Chango team nailed it for us. If you have the opportunity to work with them, take it!"
"Chango & Co is inspired, intuitive and original while simultaneously being a well-oiled, efficient machine."
"Every deadline was met, even including a number of curveballs WE threw along the way and while we always felt up to speed on where the project was, we only ever spent a total of about 5 hours of our time on it. The end result was a vacation home that makes us feel perfectly comfortable, understood and at peace every time we walk through the door, and best of all, is better than we could have dreamed or imagined. It has taken me over a week to post this, simply because I feel like I'll never be able to find the right words to capture just how grateful and joyful we feel in the home Susana & her team brought to life for our family. I now have a new, albeit somewhat crazy dream: Buying more homes & hiring Chango & Co to make them beautiful!!"
"Susana and her team exceeded every single expectation we possibly could have had - except for the assumption that they’d exceed our budget (they didn’t)! Their tireless efforts in understanding “our style” and practical needs began well before our first design presentation and continued well beyond the completion of general construction and installation. Chango & Co cares deeply about their clients and fulfilling their home desires. They know when and how to gently suggest different ideas that might reduce costs, or when extra resources will make a huge impact in achieving a dream.
"On a professional level, they are the best one could hope for. On a personal level, they are even better."
"We were so very fortunate to work with with Chango this year... Our home is an older home, and we've worked with quite a few contractors and other professionals in our renovation efforts. Chango was, simply, the best firm we've worked with. Everything you'll read here on Houzz about them being on time and on budget is true, but what we found even more valuable was the level of professionalism they brought to the job, and the high quality of the professionals they brought on board to work on our home. All of the professionals were honest, on time, kind, and excelled at what they did for us, from drapery to rugs to wallpapering. Such a relief, because many of the contractors and tradespeople I'd worked with in the past did prove to be unreliable at best and dishonest at worst. Such a relief to know I was in the best hands during our project (and didn't have to suffer through Angie's list reviews!)."
"As for Susana and her design team? They make your house beautiful, but warm. Gorgeous and thoughtfully designed, but cozy, comfortable, delicious. A place that you can't wait to come home to every day, a place that all your friends and family want to be..."'...without being afraid that they're going to break a lamp or stain the furniture. I adore coming home every day to my home, and I'm having a blast having friends and family over to enjoy it as well. Everyone that comes here is transported. I just can't believe that I live in such a beautiful place, but also one that feels so, so very cozy. I have three children 5 and under, and they just love it. And I love that they love it and enjoy it as we do. (The beautiful throws throughout the living room are especially popular on weekends.)
Susana also loves to surprise, and this was perhaps the most touching part of working with her. For example, upon our "reveal," I noticed a group of four small framed art pieces. They were delicate and soft, like a whisper, and perfect in the spot she placed them. I asked, "Where are they from?" She said sweetly and quietly, "I had them made for you." And she smiled this soft, warm smile, and it all came together for me. I was instantly so grateful that we were on the receiving end of that love and care. Susana loves what she does, and she's incredible at it. At the end of the day, in the immortal words of Susana Simonpietri, our house is "*&^%ing beautiful." And it was Susana and her team that did it."
- Kathy C
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"I had never hired a decorator before and interviewed several before I found Chango & Co..."
"Meeting Susana and Josh for the first time, I just knew that they were "the ones." They had such an amazing energy about them without every feeling the least bit pushy or overbearing. The experience was easy and a pleasure the entire way through."
Susana was always incredibly thorough, responsive and eager to make sure that we were completely happy with each and every decision that was made along the way. I definitely had strong opinions about certain items and she continued to provide us with endless options until we were we're completely satisfied. She took the time to truly understand my style, likes, dislikes and provided us with a beautifully decorated home that reflects exactly that. With three small children and a dog, it's not always the easiest to decorate while also taking practicality into consideration but Chango & co. nailed it. I would recommend them 1000 times over and hope I have another excuse to work with them again in the future."
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"From the moment I met Susana and Josh, I knew I was in good hands. My husband and I recently moved into a new house and needed to start from scratch since we were moving from a small NYC apartment. I had a lot of ideas on what style/look I wanted and Susana took those ideas and made it 1000 times better! The outcome was amazing. We are so impressed with the results and could not be happier. Her team handled everything and were an absolute pleasure to work with. And we did it all in about 3 months, which is pretty impressive!! I would absolutely recommend Susana and her team to anyone looking for a truly talented designer."
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